Trainer

André MACK


About André MACK

André has an extensive career in management consulting, having worked for more than 20 years for EHL’s advisory firm. Prior to this, he has worked in the in-flight catering industry specializing in customer service and business process re-engineering.

 

He is Managing Director EHL Advisory Services, guiding the company deliver the highest level of services internationally. In his career, André facilitated seminars on product development, strategic resilience, sales negotiation, branding and customer service strategies within the hospitality industry. The consulting mandates in operational and quality auditing of hospitality business units, re-engineering of management and operational processes, project management for hotels new builds, strategic business analysis, as well as the development of hospitality learning centres, have allowed him to touch base in New York, Sydney and many countries between these two destinations.

 

Andre is an alumnus of HSG (University of St. Gallen), EHL and holds an MBA from HULT International Business School. He speaks French, German and English, mixing it up sometimes with the various Swiss German dialects.

 

Besides walking with his wife, Andre appreciates particularly good food, good wine and the unique atmosphere of a Swiss chalet with its chimney fire.

Areas of Expertise