What drives the competitive advantage of any business, particularly in the service industry? You may know it, but you still need to acknowledge it through compelling evidence: People.

It is people who are at the core of the service-profit value chain. In the context of a war for talent, people management is a critical key to a company’s profit.

A combination of lectures, case studies, benchmarks, online and paper-and pencil surveys, tests and practical

Knowledge

• Identify the key factors of success and the critical obstacles to effective people management.
  
• Analyse one’s own personal areas of improvement regarding people management and leadership skills.

Competencies

• Evaluate the impact of people management and of managers on the corporate shared value of a company and its performance.
• Implement methods aimed at human capital acquisition and selection, work contexts management, performance appraisal
• supervision, training and development organisation and rewarding strategies improvement.
• Adapt one’s people management approaches, styles and tools to current work situations and future career prospects

 Mindset

• Evaluate the impact of personal ethics, organisational justice and corporate social responsibility on people behavior and company performance

What drives the competitive advantage of any business, particularly in the service industry? You may know it, but you still need to acknowledge it through compelling evidence: People.

It is people who are at the core of the service-profit value chain. In the context of a war for talent, people management is a critical key to a company’s profit.