The management of small or medium sized hotels differs in many ways whether they are independent or part of a large corporate hotel chain. Participants in this module will distinguish between chain operations and independent operations and acquire tools to manage such operations, focusing on Room & Front Office.

Participants will identify the challenges faced by leaders, operators, and managers of small and medium independent hotels in the areas of strategy, human resources, technology, and finance among others. Participants will also discuss the impact of each of these on their everyday operations.

Using tools acquired during the session, participants will learn how to best manage the challenges their organisations face.

Discussions, case studies, presentations, and workshops.

Knowledge

• Describe the role of the hospitality sector in the larger context of tourism.
• Understand how global competition impacts their individual hotel.
• Define the trends of importance to their business.
  

Competencies

• Develop plans for operational efficiencies.
• Implement and execute on strategic plans.
• Develop and implement marketing and human resource management systems.
• Manage the financial performance of their units.

Mindset

• Recognise the need to balance quality and quantity.
• Create a quality and performance oriented mindset.
  

The management of small or medium sized hotels differs in many ways whether they are independent or part of a large corporate hotel chain. Participants in this module will distinguish between chain operations and independent operations and acquire tools to manage such operations, focusing on Room & Front Office.

Participants will identify the challenges faced by leaders, operators, and managers of small and medium independent hotels in the areas of strategy, human resources, technology, and finance among others. Participants will also discuss the impact of each of these on their everyday operations.

Using tools acquired during the session, participants will learn how to best manage the challenges their organisations face.