In a more complex world where competition is tight and where profit maximisation is key for shareholders, managers must be experts in taking decisions and monitoring operations, sometimes with limited information and resources, and still being able to forecast the consequences of their choices.

Value Creation is understood differently by stakeholders. Shareholders expect profits (very often short term) while customers want good products/services, employees a good working environment and the community a strong corporate social responsibility approach.

Mastering figures will give managers a competitive advantage by positioning them to influence the bottomline of their operations. Equally important, however, is identifying opportunities within the market, understanding customer needs and innovating in a continuously changing
world.

This interactive module will help participants master these important elements for the success of an operation.

• Problem-based learning with case studies, interactive participation and group work.
• Reading assignments and practical exercises.
  

Knowledge

• Understand industry trends and major issues impacting the hospitality and the foodservice industry.
• Grasp profit maximization techniques by identifying important KPI’s and how to optimize cost and revenue.
  

Competencies

• Understand the guest cycle and the importance of quality impacting the bottom line.
• Develop a professional knowledge of hospitality including Food and Beverage operation.

Mindset

• Develop and improve decision-making skills.
• Adopt proactive out of the box approach to problem solving.
  

In a more complex world where competition is tight and where profit maximisation is key for shareholders, managers must be experts in taking decisions and monitoring operations, sometimes with limited information and resources, and still being able to forecast the consequences of their choices.

Value Creation is understood differently by stakeholders. Shareholders expect profits (very often short term) while customers want good products/services, employees a good working environment and the community a strong corporate social responsibility approach.

Mastering figures will give managers a competitive advantage by positioning them to influence the bottomline of their operations. Equally important, however, is identifying opportunities within the market, understanding customer needs and innovating in a continuously changing
world.

This interactive module will help participants master these important elements for the success of an operation.