Some hoteliers are rightfully disoriented in the current myriad of hospitality technology vendors and solutions and dream of a one-stop tech solution that will cover all their PMS, RMS, CRS, Channel Manager, CRM, CMS, and DMS needs.

There are many possibilities to transform the guest experience with new technologies and optimise processes. An analysis of the current IT setup is the starting point for further planning. Not every hotel needs the same software setup and not all systems have the same priority and significance for the respective hotel.

In the search for forward-looking technology solutions, there is a multitude of systems to choose from. As a result, the variation in the offering and the different needs make the selection process more difficult. Moreover, it is important to prioritise which systems need to be considered first and which ones may have a benefit for operations, but are not business critical.

Interactive lecture-discussions, case study and practical exercises

Knowledge

• Understand fundamental technology building blocks that support current guest experience, front office and back office operations
• How the new technologies are changing the guest experience

Competencies

• Audit current infrastructure with articulated framework
• Create new guest experience leveraging technology
• Streamline operations through technology
• Handle technology consultation process – Do’s and Don’ts

Mindset

• Technology yes but guest first
• Getting it all together
  

Some hoteliers are rightfully disoriented in the current myriad of hospitality technology vendors and solutions and dream of a one-stop tech solution that will cover all their PMS, RMS, CRS, Channel Manager, CRM, CMS, and DMS needs.

There are many possibilities to transform the guest experience with new technologies and optimise processes. An analysis of the current IT setup is the starting point for further planning. Not every hotel needs the same software setup and not all systems have the same priority and significance for the respective hotel.

In the search for forward-looking technology solutions, there is a multitude of systems to choose from. As a result, the variation in the offering and the different needs make the selection process more difficult. Moreover, it is important to prioritise which systems need to be considered first and which ones may have a benefit for operations, but are not business critical.